Returns We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item(s) within [Insert Number] days of receiving your order. The item(s) must be unused, in their original packaging, and in the same condition as when you received them.

Return Process To initiate a return, please contact our customer service team at [Insert Contact Information] with your order number and the reason for the return. We will provide you with return instructions and a return shipping label if applicable.

Refunds Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Time Frame] days.

Exchanges We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Insert Contact Information].

Shipping Costs

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.
• Refund of Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part.

Non-Returnable Items Certain items are non-returnable, including:

• Used shisha products
• Opened or tampered accessories
• Gift cards